2 Down...19 To Go

I never expected this. I mean really, when you call someone on something they did wrong, do you really expect an over-abundance of apology? No...usually you expect either nothing or rebelling.

My brother called again today to tell me that he received ANOTHER letter from AirTran. It offered their apologies for the situation and informed him that AirTran was giving them 2 free round trip tickets to anywhere AirTran flies. So, I wrote 21 letters and we've gotten 2 responses. Should I expect a letter each week for the next 19 weeks????

Part I
Part II